Effective Date: July 01, 2026
This Refund & Cancellation Policy applies to all bookings, consultations, programs, services, and other paid offerings provided by Prana Privé, a label of Precipio Technologies Private Limited, unless a separate written policy is stated at the time of purchase.
1. Scope
This policy governs cancellations, rescheduling, no-shows, and refund requests for services purchased through the Prana Privé website, by email, or through any official booking or payment channel.
2. General policy
All purchases are made based on the nature of the service, time reserved, administrative effort involved, and any preparation or customisation already carried out. Because many offerings may involve reserved time, planning, preparation, or personalized service, refunds are not guaranteed and may be limited or unavailable depending on the service purchased.
3. Cancellations by the client
If you wish to cancel a booking or service, you must notify us at least 3 weeks in advance, through the official contact details provided by Prana Privé. Cancellation eligibility, including whether any refund will be issued, may depend on the type of service, the stage of delivery, and the notice period given before the scheduled date.
4. Rescheduling
Where possible, we may allow rescheduling of a consultation, session, or booking subject to availability and reasonable notice. Rescheduling is not guaranteed and may not be available for all services. Missed appointments may be treated as cancellations without refund.
5. No-shows
If you do not attend a scheduled appointment, consultation, or session at the agreed time, it may be treated as a no-show. No-shows are generally non-refundable, unless we determine otherwise in our sole discretion or unless a different written policy applies to that offering.
6. Refund eligibility
Refunds, if any, may be considered in the following situations:
- The service was not delivered due to an error on our part.
- A duplicate payment was received.
- A booking was cancelled by us and no suitable alternative was offered.
- A refund is required by applicable law.
- A separate written refund promise applies to the specific offering.
Any approved refund will be limited to the amount actually received by us for the relevant service, excluding any non-recoverable payment gateway fees, bank charges, currency conversion costs, or similar third-party charges unless required by law.
7. Non-refundable items
Unless expressly stated otherwise in writing, the following are generally non-refundable:
- Completed consultations or sessions.
- Partially used programs or memberships.
- Digital content that has already been accessed or delivered.
- Custom, curated, or personalized services already started.
- Booking or administrative fees.
- Transactions where notice of non-refundability was provided before purchase.
8. Service interruptions
If we are unable to deliver a booked service due to operational issues on our side, we may, at our discretion, offer a rescheduled session, service credit, or refund depending on the circumstances and the nature of the service.
9. Processing of refunds
Where a refund is approved, it will normally be processed to the original payment method used for the purchase. Refund timelines may vary depending on the payment provider, bank, card network, or financial institution involved. We are not responsible for delays caused by third-party payment processors or banks.
10. Disputed payments and chargebacks
If you have any concern about a payment, you agree to contact us first so we can attempt to resolve the matter. Initiating an unauthorized chargeback or payment dispute without first contacting us may result in suspension of future bookings or services, subject to applicable law.
11. Promotional offers and discounts
Services purchased under promotional pricing, discounted offers, bundle pricing, or special campaigns may be subject to additional non-refundable conditions. Where such terms apply, they will be communicated at the time of purchase and will prevail over this policy to the extent permitted by law.
12. Exceptions
We may make exceptions to this policy in exceptional circumstances, but any such exception must be confirmed by us in writing. A waiver in one case does not create any obligation to grant a waiver in another case.
13. How to request cancellation or refund
To request cancellation, rescheduling, or a refund, please contact Prana Privé using the official communication channels provided on the website or in your booking confirmation. Please include your full name, booking reference or transaction details, date of purchase, and a brief description of your request.
14. Policy changes
We may update this Refund & Cancellation Policy from time to time. The revised version will apply from the date it is posted, unless otherwise stated.
15. Relationship to other terms
This policy should be read together with our Terms and Conditions and Privacy Policy. If there is any inconsistency between this policy and a separate written agreement for a specific service, the separate written agreement will prevail to the extent permitted by law.